1. Accepting this agreement
This End User License Agreement (“Agreement”) is a binding contract between you and Clearpill, Inc. (“Clearpill,” “we,” “our,” or “us”). By downloading, installing, or using the Clearpill app, website, or related services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to these terms. If you do not agree, do not use the Services.
2. Eligibility & access
You must be at least 16 years old to use the Services. If local law requires a higher minimum age, you must meet that age. If you are under the age of legal majority in your jurisdiction, you confirm a parent or guardian has reviewed and accepted this Agreement.
Access to certain features may require an in-app purchase tied to your app-store account. You are responsible for keeping your device and store credentials secure, and for all activity conducted through them.
We may suspend or terminate access if you violate this Agreement, applicable law, or store policies, or if continued access poses risk to the Services or other users.
3. License & permitted use
Subject to this Agreement, Clearpill grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Services on devices you own or control for personal, non-commercial use related to appearance assessment and protocol guidance.
You may not copy, reverse engineer, distribute, modify, lease, or transfer the Services or any part of them, except where such restrictions are prohibited by law. Clearpill retains all rights not expressly granted.
If you obtained the app through the Apple App Store, this license is limited to Apple-branded products running iOS and subject to the App Store Terms of Service. If obtained via Google Play, the Google Play Terms of Service also apply.
4. Assessments & informational use
Clearpill uses computer-vision models and heuristics to provide candid appearance assessments and personalized, step-by-step protocols. Outputs may be inaccurate, incomplete, or unsuited to your circumstances.
- No medical advice: Clearpill is not a healthcare provider. Information is for general informational purposes only and is not a substitute for professional advice. Consult licensed professionals for medical or health concerns.
- No image synthesis: Clearpill does not alter, filter, or generate images.
- Safety: Avoid risky activities or extreme behaviors. Use your judgment and follow applicable laws and guidelines.
- Vendors: Infrastructure partners may process your requests to operate the Services. Their policies may differ; see our Privacy Policy for details.
5. Your responsibilities
You agree not to, and not to allow others to:
- Use the Services in violation of law or third-party rights.
- Upload content that is unlawful, harassing, hateful, explicit, infringing, or otherwise objectionable.
- Attempt to probe, scan, or test vulnerabilities; circumvent security; or disrupt the Services.
- Send malware, automated scripts, or excessive requests.
- Use outputs to build a competing product or to train generalized machine-learning models without our written permission.
We may monitor activity to protect users and the platform.
6. Photos & user content
You retain ownership of photos, prompts, reviews, and other content you submit (“User Content”). You grant Clearpill a worldwide, royalty-free license to receive, transmit, process, and display User Content solely to operate and maintain the Services, enforce this Agreement, and comply with law.
User Content typically flows through processing and back to your device. Residual metadata (e.g., usage counters, error codes) is handled per our Privacy Policy. Third-party providers may apply their own retention policies. Clearpill cannot access or delete copies stored on your device.
Only upload content you are authorized to share. Obtain consent from any identifiable individuals. We may remove or disable access to User Content that violates this Agreement or the law.
7. Subscriptions, renewals & refunds
Some features require a paid plan. Pricing, term lengths, and allowances (e.g., scan/protocol limits) are shown in-app or on our website and may change over time.
- Purchases via Apple or Google are billed by those stores. Billing, refunds, and cancellations are managed by the platform where you purchased.
- Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period.
- We may change plan features or pricing for future renewals; we will provide notice before changes take effect.
We receive only anonymized transaction identifiers and usage counters needed to validate eligibility, as further described in our Privacy Policy.
We may suspend or terminate subscriptions for non-payment, suspected fraud, or violations of this Agreement.
8. Updates, changes & service availability
We may release updates or new versions that are required to continue using the Services. Some updates may install automatically. We may modify or discontinue features at any time.
We strive for high availability but do not guarantee uninterrupted access. Maintenance, outages, or factors outside our control may cause downtime.
9. Third-party services & links
The Services may integrate or link to third-party tools (e.g., cloud hosting or processing). Those services are governed by their own terms and privacy policies. Clearpill is not responsible for third-party behavior, content, or data handling.
10. Warranty disclaimer
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR SECURE.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CLEARPILL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.
OUR TOTAL LIABILITY FOR DIRECT DAMAGES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO CLEARPILL FOR THE SERVICES DURING THE SIX MONTHS BEFORE THE CLAIM AROSE, OR (B) USD $50. THESE LIMITATIONS APPLY EVEN IF WE KNEW OF THE POSSIBILITY OF DAMAGES.
12. Indemnity
You agree to defend, indemnify, and hold harmless Clearpill and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your User Content, or your violation of this Agreement or applicable law.
13. App Store / Google Play terms
If you downloaded the app from the Apple App Store: you acknowledge and agree that Apple is not responsible for providing maintenance or support for the app; Apple is not responsible for any claims by you or third parties relating to the app or its possession and/or use; and Apple is a third-party beneficiary of this Agreement with the right to enforce it against you. You represent that you are not located in a country subject to a U.S. Government embargo or on any U.S. Government list of prohibited or restricted parties.
If you downloaded the app from Google Play: you acknowledge and agree that Google has no obligation to provide support for the app and that your use of Google-provided services is subject to the then-current Google Play Terms of Service.
14. Governing law & dispute resolution
This Agreement is governed by the laws of the United Kingdom, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
You agree that any dispute will be resolved exclusively in the courts located in the United Kingdom, and you consent to their personal jurisdiction and venue.
You and Clearpill agree to resolve disputes individually and waive participation in class or representative actions to the extent permitted by law.
15. Changes to this agreement
We may update this Agreement. When we make material changes, we will update the “Last updated” date and, where required, provide additional notice. Continuing to use the Services after the updated terms take effect constitutes acceptance.
16. Contact us
Questions about this Agreement or your rights under it? Get in touch:
Clearpill Legal & Compliance
We respond within two business days and prioritize urgent legal requests.